CODE OF ETHICS & FEEDBACK
At Klā Sanctuary, we are dedicated to creating a space of wellness, relaxation, and support. Our Code of Ethics serves as a guiding framework to uphold the highest standards of professionalism, integrity, and safety for both our clients and team members.
1. CLIENT SAFETY & WELL-BEING
We prioritize the health, safety, and comfort of every client.
We adhere to strict sanitation and hygiene protocols, including thorough cleaning of equipment, treatment areas, and common spaces.
We comply with all state and federal health regulations, including those set by the CDC, OSHA, and local health departments.
We foster an inclusive and welcoming environment for all clients, regardless of age, gender, race, ethnicity, disability, or background.
We require clients to disclose relevant health conditions to ensure safe and effective treatments.
2. PROFESSIONALISM & INTEGRITY
Our staff members are licensed, trained, and certified in their respective fields, maintaining compliance with industry standards.
We conduct ourselves with honesty, transparency, and professionalism in all interactions.
We do not diagnose medical conditions or prescribe treatments beyond our professional scope.
We uphold strict client confidentiality in compliance with HIPAA and data protection laws.
We never engage in inappropriate, unethical, or non-consensual physical contact with clients.
3. ETHICAL BUSINESS PRACTICES
We maintain fair, honest, and transparent pricing for all services.
We do not engage in deceptive advertising or misrepresent the benefits of our services.
We honor all promotions, gift cards, and memberships according to our stated policies.
We avoid conflicts of interest and always act in the best interest of our clients.
4. RESPECTFUL & INCLUSIVE ENVIRONMENT
We are committed to maintaining a discrimination-free and harassment-free space for both clients and staff.
We embrace diversity and inclusivity, ensuring that all individuals feel valued and respected.
Any form of harassment, discrimination, or inappropriate behavior will not be tolerated and may result in refusal of service or termination of employment.
We provide ADA-compliant accommodations for clients with disabilities and encourage open communication regarding any accessibility needs.
5. CLIENT RIGHTS & RESPONSIBILITIES
Clients Have the Right To:
Receive professional, ethical, and safe services.
Be treated with respect, dignity, and confidentiality.
Express their needs, preferences, and concerns without fear of discrimination or judgment.
Refuse or modify a service at any time if they feel uncomfortable.
Clients Are Expected To:
Treat staff with respect and courtesy.
Disclose any medical conditions or concerns that may affect their treatment.
Arrive on time for scheduled appointments and adhere to cancellation policies.
Refrain from inappropriate, offensive, or disrespectful behavior toward staff or other clients.
Follow spa policies, including safety guidelines and hygiene requirements.
6. ZERO-TOLERANCE POLICY FOR INAPPROPRIATE BEHAVIOR
Klā Sanctuary has a strict zero-tolerance policy for:
Sexual harassment, inappropriate conduct, or any suggestive behavior.
Aggressive, threatening, or violent behavior toward staff or other clients.
Fraudulent activity, including misuse of payments, promotions, or memberships.
Clients who violate this policy may have their services terminated immediately without a refund and may be banned from future visits.
7. CONFIDENTIALITY & PRIVACY
We respect and uphold client confidentiality at all times.
Personal and medical information is used solely to enhance client safety and experience.
We never share or sell client information without consent.
8. COMMITMENT TO CONTINUOUS IMPROVEMENT
Our team members participate in ongoing education and training to stay updated on the latest industry practices.
We value client feedback and use it to improve our services and policies.
We are committed to ethical sustainability, using eco-friendly products and minimizing waste where possible.
9. COMPLIANCE WITH LAWS & REGULATIONS
We strictly adhere to local, state, and federal regulations governing spa and wellness services.
All therapists and practitioners comply with licensing and continuing education requirements.
We stay informed of and comply with ADA, HIPAA, OSHA, and industry-specific standards.