Arrival Expectations
To fully enjoy all aspects of your visit, we kindly ask guests to follow the arrival guidelines below, which vary based on the service booked.
Sanctuary Pass:
we ask guests to arrive at least 20 minutes prior to their scheduled start time
Treatment + Pass:
we ask guests to arrive at least 2 hours prior to their scheduled start time
Treatment ONLY:
we ask guests to arrive at least 30 minutes prior to their scheduled start time
Early Bird Offering (with or without pass):
we ask guests to arrive at least 30 minutes prior to their scheduled start time
• Late arrivals may result in a shortened experience in order to ensure subsequent guests receive their full scheduled appointment.
Facility Guidelines: Our facility is smoke-free and vape-free. Cell phones, electronics, and video or flash photography are strictly prohibited within the spa.
Valuables: We recommend not bringing valuables to the spa. Please secure any personal items in a safe location.
Spa Attire: Our locker room provides a practical space to prepare before and after your experience. Each guest is assigned a personal locker to secure belongings, with private changing and shower rooms available for transitioning into swimwear (required in our sanctuary) or everyday clothes. Our locker room/powder room is equipped with complimentary essentials and swimsuit dryers to support a smooth transition after your visit.
Treatment Experience: Therapists are trained to accommodate your preferences. Please communicate your desired pressure and technique during your massage. During treatments, you may remain fully undressed or wear undergarments depending on your preference, with proper draping provided to ensure your comfort. Let us know your room temperature or music preferences during your session.
Special Services & Requests: Share any preferences or special needs with the spa staff when booking. Therapist gender preferences should also be mentioned at this time.
Health & Wellness: Inform us of any medical conditions or special needs on your Guest Intake Form, which can be completed online or at check-in. Avoid shaving before exfoliation treatments. Refrain from alcohol before your service or while utilizing the Sanctuary. Limit sun exposure before and after skincare treatments. Full access of our Spa Sanctuary is not recommended for individuals who are pregnant, heat-sensitive, or have heart conditions. While our treatments are customizable and suitable for all visitors, our thermal offerings are not and shall be limited depending on the needs of each individual.
Guest Conduct & Behavior: To ensure a safe, respectful, and comfortable environment for all, weapons, outside alcohol, legal or illegal substances, violence, harassment, or misconduct of any kind are strictly prohibited. Guests are expected to follow all facility guidelines and staff direction, including those related to hygiene, shared spaces, and respectful behavior. We ask that guests arrive in a clear and present state; if a guest appears impaired or there are noticeable signs of substance use, we may be unable to accommodate the visit. Klā Sanctuary reserves the right to refuse service or remove any guest from the premises, without refund, if these standards are not upheld.
Taking Your Experience Home: Products used in treatments are available in our retail boutique, along with personalized skin and body care recommendations from your provider.
